Cruises: A Norwegian cruise holiday ended early for thousands after a mechanical failure
Cruise passengers departed Miami on November 16 with Norwegian for a ten-day tour around the Caribbean.
The itinerary included stops at Barbados, St Kitts and St Lucia along the way, with 2,700 passengers onboard.
However, by Sunday after arriving at San Juan, a mechanical issue onboard meant it had to be cut short.
Passengers were given a letter detailing the problem with the remaining seven days of the trip cancelled.
While this does not affect the safety of the ship, it will prevent us from sailing our scheduled itinerary
The letter read: “Norwegian Jade is experiencing a mechanical issue. While this does not affect the safety of the ship, it will prevent us from sailing our scheduled itinerary.
“As a result, we will remain alongside in Puerto Rico through Tuesday November 20 when all guests will be required to debark as the ship will undergo several days of repairs.”
The cruise liner confirmed they were working on “charter flights from San Juan to Miami,” where the cruise ship originally departed from.
Those who chose to organise their own flights would be given up to $650 to cover the costs.
Norwegian also confirmed they would refund the entire cruise holiday for passengers as a goodwill gesture, as well as “extend a credit” for future cruises for a similar cost.
“As a goodwill gesture, we will not only issue a full refund for this abbreviated cruise, but will also extend a 100 per cent credit for a future cruise in the amount paid for the current itinerary,” they confirmed to Express.co.uk
Cruises: Passengers were to be given a full refund and flights back to Miami
A spokesperson added to the Express.co.uk: “We are very sorry for the inconvenience and disappointment this unexpected situation has caused, especially during this special holiday cruise, and we thank our loyal guests for their patience and understanding.
“Their safety and security, as well as that of our crew, is always our first priority.”
Dennis Warren, a passenger onboard also told the paper: “It’s inconvenient. We’re here with friends.
“We booked this trip nine or 10 months ago. We’re going to take advantage.”
A user on Twitter remarked: “The lack of communication for those of us still on the ship is troubling.”
Cruises: The ship was three days into a ten day trip when the failure occured
Another wrote on Cruise Critic forum: “We were on the Jade and became very disappointed when we heard the announcement that the cruise was cancelled.
“Most hotels are all booked up. So this has been a challenge for us trying to celebrate Thanksgiving with no plans.”
Earlier this week, a Ponant cruise ship was also forced to end early after damage to the propeller while causing through the fjords in Chile.
Following the incident, 222 passengers were forced to fly back early after being stranded in Puerto Natales.
Cruise ship Le Soleal remained docked while the damage was repaired.